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A Little Bit More About Us

 

Our Story

With 15 years of experience as a plumbing technician, and owner of his own plumbing company, Russ Lindsey noticed a need to start a new, ethically and morally based water remediation company.  Too often he noticed that his clients were being price-gouged or treated unfairly by water damage companies who were trying to make a quick dollar.  Often the homeowner would be unhappy with the referral and several clients were lost permanently because of their experience.

In 2003, Russ opened Accu-Dry Emergency Water Removal (then called Accu-Dry Restoration) and began courting plumbing companies and insurance companies, with a new business that was there for one reason, to take care of the customer in the most professional manner possible.  His research and real world experience made it clear that this was the perfect opportunity to fill a major void and offer a clearly better solution to homeowners needing help with water damage restoration.

In 2005 Russ realized that there was a greater need than just serving the metro-Phoenix area and expanded with a second office serving Northern Arizona.  He has since closed his plumbing business, and has made Accu-Dry his main focus.  He only hires technicians that he would be comfortable with in his own home.  He firmly believes that continuing education in the field and a classroom setting is necessary to provide the best service to his clients.  He believes that keeping the interests of the client first is a win-win situation for everyone involved.

At Accu-Dry our business philosophy is simple:

1. To put people before profits.

2. To embrace challenges, as they are an opportunity to provide better service.

3. To remember that every customer has a choice. We will never let them regret their
decision to choose us.

4. To treat every home as if it were our grandmother's!

Why Choose Accu-Dry Emergency Water Removal?

When you refer another company, your client views them as a direct reflection of your business. Because of that, you only want to refer an ethical company. We understand the need to implement and maintain a set of values in the workplace. These are the business and personal values we live by:

1. Honesty - All business must be conducted in the most moral, ethical and honest manner. We will not tolerate a lack of honesty in our business.
2. Humility - All affiliated with our company make a personal pledge and commitment to treat every client with humility. They will not smoke or swear in a home or office; they must be drug and alcohol free; they must show respect towards their workplace by leaving the area clean; they are entering the clients home or business to serve them and will do so with compassion and understanding.
3. Sincerity - All dealings are conducted with sincerity and earnest devotion without reservation or misgiving.
4. Hard Work - We will not cut corners to save time or money. Our clients deserve only the best and we will endeavor to provide that with a strong work ethic.
5. Personal Responsibility - When we take responsibility, we admit we are the ones responsible for the choices we make. We, not other people or events, are responsible for the way we think, feel and act. Responsibility is not a burden, it is a blessing.
6. Gratitude - We are thankful for the opportunities with which we are presented. We understand that we are only borrowing a home or business from the owner for a period of time, and will express our appreciation by treating them with respect, honesty and sincerity. We know that gratitude is the starting point towards an incredible life.

 
 
     
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Not A Licensed Contractor - All Technicians Are Trained and Certified By The IICRC and IOT